This Refund Policy applies to all transactions made via our platform operated by DOUBLE J PARTNERS LIMITED, a company incorporated under the laws of the Hong Kong Special Administrative Region (HKSAR).

1. Nature of Service

Our platform provides non-cashable, digital credits that can be used exclusively within the system. Credits are issued immediately upon successful payment and are considered consumed once delivered.

2. All Sales Are Final

All credit purchases are final and non-refundable. We do not offer refunds or exchanges unless required by law.

3. Exceptions to Refund

A refund may be issued only under the following exceptional circumstances:

• Unauthorized or fraudulent payment
• Duplicate payment due to technical error
• Failure of credit delivery due to system malfunction

All refund requests must be submitted within 7 days of theIf you believe you are entitled to a refund based on our exception policy, please follow the steps below: 1. Submit your request within 7 days of the transaction. 2. Include your transaction ID and a brief explanation of the issue. 3. Send your request to: help@doublejpartners.com Our support team will respond within 3 business days, and approved refunds will be processed to the original payment method within 5–10 business days. transaction date. Supporting documentation may be required for assessment.

4. How to Request a Refund

If you believe you are entitled to a refund based on our exception policy, please follow the steps below:

1. Submit your request within 7 days of the transaction.
2. Include your transaction ID and a brief explanation of the issue.
3. Send your request to: help@doublejpartners.com

Our support team will respond within 3 business days, and approved refunds will be processed to the original payment method within 5–10 business days.

Refunds will be reviewed on a case-by-case basis and issued to the original payment method if approved.